Report a bug or ask a question

1. Export diagnostics

Choose Help → Export Diagnostics… from the app menu. You are asked where to save; just save it (the default is gnosis-echo-diagnostics-<date>.json in your Downloads folder).

The contents are a redacted summary and do not include target service URLs, screens, screenshots, account information, or test contents. You can check the contents in a text editor before sending.

2. Report on GitHub

Create a GitHub Issue and include the following.

• What you did and what happened (how it differed from what you expected)
• The echo version (app name menu → About) and OS
• The exported diagnostics file

For usage questions and requests, please use Discussions.

Issues and Discussions are public. Do not include URLs, screens, company names, or anything else that can't be shared outside your company.

When you can't post publicly

For questions that include information that can't be shared outside your company, or requests to unblock sites that echo prevents from opening (such as financial institutions), email echo-support@gnosis-tech.net. You can also send one from Help → Contact Support… in the app menu.